CRM – cloud-based or local

Published: 06.03.23CRM

Choosing between a cloud-based or local CRM system can be a challenging decision for businesses. A local CRM system is installed on a company’s servers, while a cloud-based system is hosted by a third-party provider and accessed over the internet. Both options have their advantages and disadvantages.

Local CRM systems offer greater control over data and customization options, making them ideal for businesses with specific needs or complex processes. On the other hand, cloud-based CRM systems are more flexible and easier to access, making them more suitable for businesses that have remote teams or require frequent access to customer data.

Cloud-based CRM systems also typically have lower upfront costs and require less IT maintenance compared to local systems. They also offer scalability, meaning businesses can easily add or remove users as needed without having to invest in new hardware.

When choosing between a cloud-based or local CRM system, businesses should consider their specific needs, budget, and long-term growth plans. It’s also important to choose a CRM system that integrates with other tools, such as sales CRM and customer service software, to ensure a seamless customer experience across all touchpoints.

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Author Avatar Rafał Namieciński

Chief Executive Officer. Sets the direction of Firmao's development. Under his leadership, Firmao CRM has become one of the leading CRM systems in Poland. On the blog, he shares thoughts on the latest CRM industry trends, offers tips on implementing and using CRM systems.

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