CRM for an online shop

Published: 23.12.21CRM

Do online store entrepreneurs need a Firmao CRM system? Is Firmao a suitable CRM system for a webshop? Can the Firmao system optimize transactions from order placement to product shipping? Will integration of a web store with the Firmao system allow for more efficient and faster execution of orders from the system?

The answer to these questions is a definite yes. In this post you will learn how using the Firmao system for running an online store can improve the efficiency of your operations and save your time.

Online store – integration with CRM system

Many companies that run their own business decide to sell their products over the Internet. In the “global village” that the world has become, it is difficult to achieve success by offering your products only in a stationary store on the local market. Nowadays, an online store is becoming an indispensable element to achieve success in product sales.

Thanks to integration with various online stores, the Firmao system allows you to optimize your sales processes on many levels.

What does the Firmao system offer when integrated with an online store?

The Firmao system allows you to optimize contacts with customers on various levels. Here are some selected benefits available to you thanks to the integration:

  • Automatic emailing
  • Creation of targeted marketing campaigns,
  • Sending newsletters
  • Automatic enrolment of orders, transactions and products into the system
  • Automatic enlistment of business partners from a configured account

E-shop and Firmao – a perfect match

How does the integration of Firmao and a store work in practice? Let’s assume that our example entrepreneur is Mr. Kowalski who runs an online store KO-BUCIK. The store offers a variety of shoes for men, women and children. Mr. Kowalski connected his KO-BUCIK store to the Firmao system. How has his daily store operation changed now? Which selected sales processes have been simplified?

When a client creates an account at the KO-BUCIK store to make a purchase, their data is automatically recorded by the system. Thanks to this, when a mailing is conducted with a client (e.g. discussing details of an order), all emails are automatically assigned to a contractor in Firmao. This guarantees continuity of correspondence and minimizes misunderstandings which increases customer satisfaction. Integration also helps to increase product sales – Mr Kowalski decided to sell women’s autumn shoes. In order to do that, he sent emails advertising the promotion to all women who had ever shopped in his store – in Firmao, it took only a few seconds to filter out all potential customers. When a product is purchased, it can also be pulled from stock in Firmao, allowing for efficient management of stock and product delivery.

Firmao is the ideal CRM system for your online store – it will help you run your business more efficiently and faster.

How to test Firmao – the online store management system?

Set up a 14-day free trial account that will allow you to try out all the functionalities offered by the Firmao system. In order to configure your online store, contact us at +44 2034685372 , send us an email at or Livechat us at the bottom right corner of our website.

Author Avatar Sebastian Czubak

Chief Operating Officer. Responsible for overseeing all aspects of the company's operational activities. He has extensive experience in the CRM software industry and successfully leads teams in product development, marketing, sales, and customer service. He is responsible for building knowledge and awareness of Firmao among customers.

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