Introducing new technical solutions is necessary. Every good manager and owner of the company knows about it. However, often new technologies inside the company also create new concerns among employees.
It happens that employees, due to various factors such as age, education, technical skills or bad habits, delay the introduction of new solutions, and thus also slow down the development of our business. In such situations, it is extremely important that the service provider provides technical support for each user.
Being aware of this, we make every effort to be at the full disposal of our clients. Our consultants are always ready to answer your questions and guide you through all CRM functions. The following article will give you an insight into our support department and our activities.
How it’s working?
The task of each employee of the technical support department in our company is to provide professional assistance to every customer communicating with us. The key to achieving this goal is, of course, a thorough understanding of how the offered product works and teamwork. After all, we don’t always know everything, right? It is also important to control the multitude of reports and several communication channels. Phone calls, chat on the website, Skype, e-mail messages are the bread and butter of a support department employee. Fortunately, our own CRM system is helpful here, which conveniently aggregates information about upcoming notifications, tasks, contacts and allows you to chat with our clients – without leaving the Firmao system window. Convenient, right?
We are not afraid of challenges
There are many times that there are reports that occur only for one user of the system, or new requirements are reported that the system does not yet offer. The task of the technical support department employee is to thoroughly learn and, above all, understand the customer’s requirements and propose an appropriate solution, especially when the interlocutor himself does not fully know his needs. Understanding the needs of many organizations, industries, methodologies and business patterns requires flexibility and creativity from our employees. Thanks to this, they can effectively mediate between the client and the programming department that will execute orders for users.
Regardless of who you are, a manager, an apprentice, a very experienced older worker, we are here for you. We will help you master the CRM system so that it does not master you. so don’t wait! Spend your time talking to our employee – by understanding and being understood, he will provide professional help, without long waiting on the handset and the frustration associated with it. After all, we’re here to help, right?
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