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Call Center and Contact Center software
for your company

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Firmao is integrated with Simplicity and Otelafrica services. It is a data viewing in case of perfect solution for call centers and contact centers. That is an ideal solution for businesses interested in an online CRM registering and management.

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IMMEDIATE NUMBER RECOGNITION

Fast detailed customer data viewing in case of an incoming call - it enables you to assess who is calling and which category of case it is. Fully integrated calling system gives an opportunity to see register of every call with its recording - you can listen to past calls of your employees and customers.

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ONE CLICK CALL

Initiating a call with a chosen customer by a click on the phone number saved in Firmao software - using your web browser. Clear calls history in high quality. Set up individual phone greetings (IVR) for incoming calls.

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EASY AND CLEAR

Using notes directly after calls for sure won't let you forget about significant customer's requests. You can quickly check the history of conversations, emails and calls with every customer. Assign phone numbers to employees, customers, offices, groups of employees.

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VIRTUAL VoIP switchboard

  • Virtual VoIP switchboard is available immediately without spending any money on hardware
  • Virtual sales department or a contact center ready to work in few minutes
  • Free and fast transition of actual phone numbers
  • Wide range of easy to remember numbers from any country or area code
  • Highest quality of connections with Voice HD technology
  • Easy to setup internal tone dialling system IVR
  • Awaiting call queues and conference calls


Integrations

Firmao by the numbers

11years
of experience
100mln
emails
6mln
tasks
70000
companies worldwide

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