Firmao is integrated with Simplicity and Otelafrica services. It is perfect solution for call centers and contact centers. That is an ideal solution for business interested in online CRM registering and management.
Fast detailed customer data viewing in case of incoming call - it enables us to asses who is calling and which category of case it is. Fully integrated calling system gives an opportunity to see register of every call with its recording - you can listen to past calls of your workers and clients.
Initiating call with chosen customer by one click on phone number saved in Firmao software - using your web browser. Clear calls history in high quality. Set up individual phone greetings (IVR) for incoming calls.
Using notes directly after calls for sure we will do not forget about significant customer requests. By one click we can check history of conversations, emails and calls with every customer. Assign phone numbers to employees, clients, offices, group of workers.
Call Center module is fully integrated with other Firmao CRM modules: Invoicing, Offers, bids and deals, Working schedules, ERP and stock management, Tasks, Projects, Asset management, Accounding, HR, salaries, Licechat, Documents workflow, Call Center and Callback, Mailing and Newsletters, CRM.