FAQ - most often asked questions and answers


Questions




Answers

Can I try Firmao for free?
Yes. We provide 14-day test version of our software. Every new created account gets 14 days license. After test period is over there is option to buy license or change to free STANDARD version.


I'm under impression that system is working quite slow. How can I make it faster?
Firmao uses web browser which is installed on users computer. It's the browser efficiency that mostly affects Firmao work experience. At this time, fastest web browser is Chrome and Safari. Mozilla Firefox has moderate efficiency while Internet Explorer 8 and older is slowest.


What security measures have you taken in order to protect your customers data?
Data in Firmao system are stored in worlds most advanced data center - Amazon Web Services (AWS). What's more AWS has as one of few in the world, certificate regarding data security ISO 27001. AWS servers are always equipped in doubled hard drives and power supplies and what's more there's daily data backup on additional servers. Data transfer is encrypted (https), so your data is completely safe. Access paswords are encrypted using one-sided cipher, so no one including system admins can't read them.


I have created new task/project/customer/etc and want to change some fields value? How to do it?
To edit value in field, you have to move your cursor over and click on pencil, which will appear to the right side, or use right mouse button and choose 'Edit' option. Field can be edited from list or details view. To cancel change simply press ESC button.


Is it possible to have Firmao modified accordingly to my needs?
Yes. All you have to do is describe proposed modification and mail it at support@firmao.net. Our team will make analysis and reply if your proposition can be realised and when would it happen. It is often case, that some propositions can be realised using custom additional fields related to objects which are configured in company settings.


If I purchase license for few employees (for example 12) what will happen in case of staff turnover?
License for 12 users allows to have 12 active users. In case of staff turnover please remove user that no longer uses Firmao and invite new one.


Can I have more than one account assigned to my login?
Yes you can. Please login using this link: https://system.firmao.net/#companyList . After logging in you will see all companies assigned to currently logged user. You will also be able to create now one. To login into specified company account use address https://system.firmao.net/{CompanyID} where CompanyID is name of company which you are logging in to.


Can I change user login (email) and company name?
It is possible. If you want to change your login and company name please contact our tech support at .


How to view and restore removed objects?
Deleted objects can be viewed using filter option (on bottom of the panel) where user can choose whether he wants only deleted objects or all of them. To restore object simply click on it and confirm restoration in popup window.


Using filters - saving, editing, access, changing name, removing.
Filters are described in our guide under address: http://firmao.pl/guide-filters.php


I'd like to have filter 'last month', how to do it? I want it to show me objects from last month, for example in February I'd like to see objects from January etc.
In filter setting input related date (for example Task creation date) values accordingly: From "-1M" to "-1M".


I don't want to see date on my invoice which is unrelated to it. Sometimes I want to print invoice with earlier date. How to solve it?
It can be done by printing invoice from PDF file or turning off automatic data printing browser option. Description how to do it can be found here: http://www.mintprintables.com/print-tips/header-footer-windows/ or here: http://forum.ubuntu.pl/showthread.php?t=77824


Can I print company logo on invoices?
Yes. To print company logo go to Company menu and use option 'Add or change a company logo'. Next step is going to settings and turning on option 'Company logo on invoices, bids and stock documents'.


I'm selling product for 5$ gross, but when I input netto price 4.07$ and amount of products 100 I get price 500.61$ instead of 500$?
In case of using gross prices while selling use gross unit prices.


Calendar is missing view which would present all activities. Now I can choose 'All planned work times' etc, but instead of separate views I want to see all data in calendar, so I won't plan for example task during leave.
All views accesible in menu can be configured. They are in fact saved filters. To create new filter go to filter setting, set chosen parameters (in case of calendar filtering pick all activities and all users) then use 'save' button on top of Filter Panel. You can save filter as new one or overwrite existing one. Detailed description in 'Filters' section.

I'm adding tasks with specified time of beginning and finish but I don't see them in calendar.
Calendar displays only those activities, which are set in actually used filter. If 'Planned tasks' are not chosen, then they won't be viewed.