Human resources (HR) departments are responsible for managing employee data, recruiting, onboarding, and other HR processes. A customer relationship management (CRM) system can be a valuable tool for HR departments to manage their processes and improve... read more
Improving the quality of service is one of the ways to gain a competitive advantage. It has a direct impact on the satisfaction of buyers and their loyalty, thus translating into overtaking industry rivals and obtaining measurable financial benefits.... read more
The advantages of online shopping are well known. Customers do not need to be persuaded to do e-shopping. It is more convenient, faster, and there is often more choice than in brick-and-mortar stores. So what are the benefits for entrepreneurs? Where... read more
Have you ever wondered if you can reduce the costs associated with calls without losing their quality? Use Internet telephony. Below you will find some examples of how to use this type of service. Firmao software can be integrated with Internet... read more
Building a long-term relationship with customers is essential for any business. It helps you increase customer loyalty, retain customers, and drive repeat sales. However, building a strong relationship with your customers takes time, effort, and the... read more
Self-confidence is an essential ingredient for success in the workplace. It can help you perform better, communicate effectively, and achieve your goals. However, self-confidence does not come naturally to everyone. It is something that needs to be... read more
Marketing automation has been a very popular method of improving sales processes in recent years. What exactly is marketing automation and how to use it in business? Below you will find answers to your questions. From year to year, it is more and more... read more
Sometimes we are approached by clients who previously ran a business using only Word and Excel. However, as the company grew faster, the client decided to use CRM software. Why? To adapt the business to your needs. And the most important need of any... read more
The real estate industry is highly competitive, and building and maintaining strong relationships with clients is essential for success. This is where a customer relationship management (CRM) system can be invaluable. A CRM system helps real estate... read more
In recent years, the concept of customer success has become increasingly important for businesses looking to retain customers, increase revenue, and drive growth. Customer success is all about ensuring that customers achieve their desired outcomes and... read more
Having a committed employee is an asset to any organization. A committed employee is someone who is dedicated to their work, takes ownership of their responsibilities, and consistently delivers high-quality results. These employees are valuable to the... read more
Introducing new technical solutions is necessary. Every good manager and owner of the company knows about it. However, often new technologies inside the company also create new concerns among employees. It happens that employees, due to various... read more
